Did You Know!
You Can Block Unwanted Calls Easily
TrueCall is a device that plugs into your landline telephone and intercepts nuisance calls and calls from telemarketing agencies.
The device remembers two lists of numbers: one list of approved callers, such as friends and families, and one of nuisance or telemarketing callers, which can be added as calls are received.
If the TrueCall device doesn’t recognise the number from either list, it will ask the caller to give their name before letting the homeowner know that there is an incoming call. The device will then tell the homeowner the caller’s name, and the homeowner can decide whether to take the call, have the caller leave a full message, or have TrueCall notify the caller that the homeowner does not wish to speak with them.
Refunds and Returns
PLEASE CALL THE MANUFACTURERS HELP LINE NUMBER TO CHECK ITEM IS GENUINELY FAULTY BEFORE RETURNING AN ITEM.
All our main products are guaranteed for at least 12 months from date of delivery. *
Your statutory rights are NOT affected in any way by our terms.
We will do all we can to sort out your problems quickly and politely.
If you have any queries with any aspect of our sales charter then e-mail before purchase for a quick positive and polite response
*WHEN RETURNING AN ITEM, WE RECOMMEND INCLUDING YOUR RETURNS FORM IN YOUR PARCEL.
A returns form will have been sent with your order, if you no longer have your returns form, please log into your account and print a new one from within the Order History section.
Your returns form allows us to process your return swiftly.
• Batteries have a 1-month guarantee only.
• Ink, toner and ink film for fax machines are not guaranteed.
• Peripheral parts and consumables are guaranteed at our discretion.
Items must always be returned as supplied with original packaging in all cases. If a product has been damaged our terms do not apply, BUT if you inform us from the start we will do all we can to help repair or replace.
Please note ALL trade purchase returns for refund will incur a restocking fee of 7.5% without exception.
If the return is for an upgrade or alternative model then the restocking fee is waived subject to condition.
RETURNING AN ITEM: CANCELLED ORDERS & NO LONGER REQUIRED GOODS
No post refund applies.
Where an item is to be returned for refund due to no longer being required and within the cancellation period of 7 working days (from date of delivery) time frame, then the customer must meet all return transport costs.
Adequate packaging must be made and we recommend that the delivery is insured for the full value of the goods as in the event that the items are received in a damaged condition then no refund can be made and any warranty supplied by ourselves will become void. You should also ensure that you use an insured carrier to deliver the goods unless DST has agreed an alternative. The carrier must also obtain a signature for any deliveries as no claim can be made against DST for missing items without specific proof to show we have received it.
If items are returned as 'unwanted' and appear to be in a second hand condition then we reserve the right to deduct a 7.5% restocking fee.
Your wish to exercise a right to cancel must be sent to us in writing either via Post or eMail;
DST UK Ltd
Unit 8 The Gateway
Old Hall Road
Or email firstname.lastname@example.org
RETURNING AN ITEM: FAULTY GOODS WITHIN 28 DAYS OF RECEIPT
· Post refund applies see below - Note maximum refund £3.99.
If you purchase an item from DST and it does not work upon arrival or becomes faulty within 28 days of receipt, you are legally entitled to a full refund or replacement but you must report it to DST within 28 days of receipt. You should contact DST to arrange the return of the item and then ensure you include all packaging, manuals, accessories etc. In the case of returning the item for a full refund, you must also return any free gifts at time of purchase. We will ask that you contact the manufacturers help line directly in order to confirm there is a physical fault as it is often the case that some faults are actually configuration or compatibility issues. This in no way affects your statutory rights and is simply something we may ask our customers to perform in order to speed up the DOA process and to ensure that you do not become liable for the costs of returning a non-faulty item. If the item is not found to have a fault upon our inspection, we will charge an inspection fee of 5% of the items value and all delivery charges incurred by us in collecting and then returning the item to you, which must be paid before the goods can be released.
Return post costs will only be refunded providing a receipt is included with the item and you have used our specified method of return, which will be advised upon request for an RTS number. This is black and white - no receipt for postage means no refunded postage.
Please read below carefully:
Return post costs are limited to £3.99 maximum and will only be refunded providing a receipt is included with the item and you have a valid RTS number.
This is black and white - no receipt for postage means no refunded postage.
Proof of posting is not a receipt.
RETURNING AN ITEM: FAULTY GOODS AFTER 28 DAYS FROM RECEIPT
A warranty repair or exchange is offered for most faulty goods purchased from DST/ Home-Phones which you have had for more than 28 days. Postage costs for return of the faulty item after 28 days is the responsibilty of the customer. When we accept return of an item for repair, we will confirm the fault and send the goods back to the relevant manufacturer or distributor. You need to contact us to request an RTS number. Once inspected and tested for a fault, we will repair or replace the goods depending on which is the most economically viable option at the time. If the item is not found to have a fault upon our inspection, we will charge an inspection fee of 5% of the items value and a return delivery charge, which must be paid before the goods can be returned to the customer. No items will be accepted for return without the customer first obtaining a valid returns number from the support department.
RETURNING AN ITEM: DAMAGED IN TRANSIT
You must notify DST of any items damaged in transit within 1 day of delivery. Claims for transit damage cannot be accepted after this period. Please contact us to request a returns number explaining the problem and the nature of the damage. We will then arrange to refund or replace as you wish.
Please ensure that upon receipt if there is any visible damage to the packaging that you sign the delivery note accordingly. It is always better to sign as received damaged/opened with a brief explanation than to write unchecked. In an ideal instance, where signs of transit damage are showing on the packaging you should inspect the goods before signing the drivers manifest and if damage is present on the products, you can then refuse delivery saving yourself the time of going through the returns procedure.
For a full refund to be made, all returned items must be in a 'Saleable' condition. For example an item being returned as not required should still be with its original packaging. Goods being returned as not required should not have been used. For faulty items the original packaging materials should be used to protect the item from any damage during return transit, as any further damage occurring during return transit caused by inadequate packaging will result in a charge being deducted from any refund due, to the value of correcting said damage.
Refunds will be given up to 7 working days from date of delivery for unwanted goods and up to 28 days from date of delivery for faulty goods if a repair or replacement is not possible. After this time; a replacement, alternative product or credit note will be given. Refunds after 28 days will only be issued at the discretion of DST UK Ltd and may be subject to deductions dependent on usage.
All refunds will be made no later than 28 working days after the first notification of the cancellation of the order or for returns within 14 working days of receipt of the returned items providing all terms have been met.
In instances where a credit note has been issued, these are valid for a period of 12 months from date of issue and can be used towards a future purchase with DST UK Ltd via the website www.home-phones.co.uk.
All items NOT EXCEPTED ABOVE and supplied by ourselves include a 12-month return to base warranty providing that the following terms are met:-
1. The item is only used in the manner it is designed to be used.
2. No signs of misuse are present.
3. For all hardware items, no external casings or covers have been removed.
4. All requirements for use detailed in any literature supplied are complied with.
Any breaches of the above terms will cause immediate cessation of all warranty rights.
Your statutory rights are in no way affected by any of the above Terms & Conditions.