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Did You Know!

The lovely people at Siemens offer a service called GIGASET.NET enabling all owners of the IP range of phones to communicate with each other for FREE.

If you have a multi site business or friends in far away places (with broadband) then this easy too use and simple to set up system is for you.

The IP range starts with the N300 base in standard or ansaphone versions and you simply add the handset you want from C610, S79, C59, SL78, SL400 etc 

Gigaset.Net is here

Help Centre

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FAQs

Manufacturers Helpline Numbers

User Guides and Manuals

How Repeaters Work

Telephone Buying Guide

Phone Feature Glossary

Voip Phone Guide

Help With Registering My Handset

FAQs

 

Here are a few of the commonly asked questions by DST customers.
Please Email if you would like us to include any further explanations here.


Are your products brand new?
Yes all items are brand new UK stock unless clearly stated as refurbished.

Can I return my product if I am not entirely happy?
If you have purchased a product and you are not entirely happy with your purchase, you can return this to us within 14 days together the DST returns form. The item must be in exactly the same condition supplied (pristine condition), boxed  with everything as supplied.

How long does it take to deliver an item?
We endeavour to ship all orders placed before 3pm for next day delivery. Unless the item has been ordered over the weekend when it will be dispatched on the Monday morning.

Who do you use for delivery?
Royal Mail and Interlink Courier

How can I track my order?
You can track your parcel on the courier website using the tracking reference number (which will be emailed to you).  Royal mail orders are sent recorded delivery.

Can I place an order over the phone?
Yes. If you are not happy about ordering online, please do call us and one of our trained advisers can deal with your order. Delivery may take a little longer due to processing time.

I am registered Disabled, can I claim back my VAT?
Yes, please complete your order as normal and the total amount including VAT will be charged. You then need to return this form to us and upon receipt the VAT will be refunded back to you at the rate it was paid. Alternatively you can complete this form first and return it to us requesting that we contact you to take your order.

Please ensure you meet the eligibility criteria as stipulated by the HMRC.

What is DECT?
DECT is a digital wireless technology which originated in Europe, but is now being adopted increasingly worldwide, for cordless telephones, wireless offices and even wireless telephone lines to the home. The younger brother of GSM - Global System for Mobile - it is by contrast a radio access technology, rather than a comprehensive system architecture; DECT has been designed and specified to interwork with many other types of network, such as the PSTN (conventional telephone networks), ISDN (new digital and data phone networks), GSM (mobile phone networks) and more.

If I have a multi handset phone, do I need a phone socket for each handset?
No. Only the base station is plugged into the phone socket. The remaining handsets only require electricity supply.

What does CLI mean?
View call information via the LCD such as the name or number (or both) of the person calling.  (note some cable networks do not provide CLi)

What is the range on most cordless phones?

Most cordless phones have a range of up to 300 metres outdoors and 50m indoors. However, this is dependant on the property the phone is being installed into and in our experience this range is much less. Repeaters (boosters) can be used on most phones to extend the range.

What is the intercom facility?
Allows you talk from handset to handset. Intercom calls can usually be initiated from either handset. Automatic intercom activates the other unit for baby monitoring however in our experience phones do not make effective baby monitors.

What are NiMH Batteries?
Nickel-Metal Hydride batteries can offer up to three times the capacity of the same size standard Nickel Cadmium batteries. Due to their increased capacity and energy density features, users can expect longer talk time and longer standby time. Manufacturers can use NiMH technology to increase operational time and/or decrease the size and weight of a phone.

Can I transfer calls from one handset to another?
Yes - you can answer calls on one handset and transfer to another or initiate a 3 way conversation. Most models offer this If you are not sure, then simply call us.

How do I dispose of my old Phone or batteries?
DST UK Ltd recommend contacting your nearest recycling centre, or council waste management department for advice on recycling your old electrical equipment in line with the Waste of Electrical and Electronic Equipment (WEEE) Directive. Alternatively, within 28 days of purchasing your new telephone from us, you can send your old one to us for safe disposal.
Click here for further information.

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Manufacturers Helpline Numbers

 

 

Binatone Walkie Talkies
Telephone - 0845 345 9677

British Telecom - BT
www.shop.bt.com/page/technicalhelp
Contains a list of support phone numbers (too many to list here) for various products and links to just about every BT product manual available

Doro Telephones
Telephone - 0844 369 0107

GN Netcom Headsets (Includes Jabra Headsets)
www.gnnetcom.co.uk
Telephone - 01784 220 140

JPL Headsets
www.jpltele.com/support.php
Telephone - 01258 82 2513

Orchid (For the Orchid Analogue PABX 308)
Telephone - 01572 717888

Panasonic
www.panasonic.co.uk
Cordless phone helpline  - 0870 010 0076
Fax helpline  - 0870 158 0560

Philips
www.support.philips.com
Cordless phones
0870 900 9070
Fax
0870 124 3737

Plantronics
www.plantronics.co.uk
Telephone - 0800 410 014 (Free phone)

Polycom Conference Phones
www.polycom.com
Telephone - 00800 00 33 44 55 (Dial in full from UK)
alternatively
01753 723 020 (Slough)

Retell Recorders
www.retellrecorders.co.uk
Telephone - 0871 42 42 444

Siemens Gigaset 
http://gigaset.siemens.com
Telephone - 0845 36 70812
Telephone - 020 7526 4861

UNIROSS
Telephone - 08702 206 988

 

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Telephone Buying Guide


These days, home telephones and mobile phones have a wealth of features to help you communicate faster and more easily. If you want to upgrade your phone you might find buying a digital cordless model a wise choice. You’ll experience less crackle and keep within earshot of hearing the phone ringing – especially if you’re at the bottom of the garden!

 

If you make a lot of international calls have you considered the latest VoIP phones? These let you make calls via the internet, and can let you save a great deal of money, particularly when you phone abroad.

Digital telephones and answer phones

Digital technology has made the home telephone a more sophisticated machine, with a clearer sound and additional features. All the digital phones we sell are cordless, and some incorporate an answer phone.

What’s the difference between digital and the (older) analogue phones?

As with analogue phones, digital phones still transmit on a radio frequency but suffer from less interference. Conversations are clearer and their range is usually wider. They’re sometimes referred to as DECT phones, which stands for Digital Enhanced Cordless Telecommunications.

Up to what range do they operate?

Most models operate up to 300m outdoors and 50m indoors, so you can use them, for example, in the garden. Factors, including the weather and any physical obstacles, may reduce their effectiveness.

Digital telephone and handset

What extra features can you get on them?

Lots! The most useful benefit is that you can use up to 4 handsets from the same base unit; for example, use one phone in the hallway, another in the bedroom, etc. You still have the base unit, which connects to the phone socket, but the other handsets just need to run off a mains socket.

Most digital phones are also ‘GAP compatible’, which means you can use any compatible handset with any base unit: e.g. a Panasonic GAP handset will work with a BT GAP compatible unit.

Some let you send SMS (text) messages to other SMS-compatible phones, including mobile phones. You can even call contacts from your mobile phone. Other features can include a longer battery life, out-of-range indicator, choice of ring tones, hands-free calling – even Caller ID, which lets you see who’s calling before you answer (or don’t!)

What’s the benefit of a digital answering machine?

Again, you have improved sound quality and faster retrieval speed, but you also don’t have to bother with a tape. Often they come with a pre-recorded message if you’re not keen on recording your own!

What about video phones?

These let you make video calls via broadband to other video phones. You view the caller on a small screen, though you’ll only receive a picture if they have a video phone or a PC with a web cam.

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Phone Feature Glossary

 

Additional handsets
Extra DECT phones you can use around the home. These are not plugged into a phone socket but link cordlessly to the main base station.

Built-in speakerphone
Lets you talk on the phone without picking up the handset

Caller display
Providing the caller doesn’t bar their details, you can see their name and number if they’ve been stored in your directory.

Caller memory
Store names and numbers and recall them easily so you don’t have to dial them again

Call log
Records incoming calls so you can recall them quickly. Some phones list outgoing calls too

Call screening
Listen to the message via loudspeaker before deciding whether to pick up the phone

Call timer
View how long in seconds the call is lasting

Call waiting
Alerts you to another person trying to call you. This is a service provided by the network (often chargeable – check with provider) and the phones need to be compatible.

Channels
Most two-way radios have between 5-10 channels, which are the frequencies the radios operate on. Similar to tuning a radio you select a channel for the best reception – or so you don’t pick up other people’s radios.

Conference calls
Some phones have a two-line capacity, meaning you could use both lines for a three-way conversation.

DECT
DECT (Digital Enhanced Cordless Telecommunications) is a digital wireless technology which is now being adopted increasingly worldwide. Its key benefits are high speech quality with less interference and increased range

GAP compatible
You can use more than one phone from the same base station – e.g. have one phone in the hallway, another in the bedroom, etc. Any GAP compatible handset will work with any base unit – e.g. a Panasonic GAP handset will work with a BT GAP compatible handset

Hands-free
Allows you to talk on the phone without picking up the handset

Hot keys/speed dialling
Store important or frequently dialled numbers and recall them by simply dialling a short code (e.g. *1 instead of the whole number or even a single button on the phone).

Internal call function
You can make internal calls to another handset operating off the same number – even when another handset is being used for an external number

Last number redial
At the touch of a button you can automatically redial the number. Useful when the line is engaged.

Mute button
Allows you to speak to other people in the room in private without the caller hearing

Page button
For use with multiple handsets operating off the same number. At the touch of a button you can alert another person or find a missing handset!

Range
Some cordless phones have a range of up to 300m from the base unit, meaning you can use them outdoors.

Two-way radios have a range of up to 2 miles, depending on any physical obstructions. Many models have an alert signal to warn you when the reception is becoming weak.

Recording time
Maximum length of time answerphone message will be recorded

Remote access facility
Lets you listen to your answerphone messages if you’re away from home via another phone

Ring tones
You can personalise your phone with a choice of tones. There’s a host of websites and services that let you customise your phone with the latest hit or favourite theme tune. (There is a charge for this).

Standby
The time the phone can be left off the charger (when not in use) before needing a recharge

SMS capable
You can send text messages from your phone to another SMS phone.

Talk time
This is how long you can use the cordless phone for, once it’s been fully charged

Voice Dialling
Voice dialling feature lets you make a phone call by saying a voice ‘tag’ that’s been linked to the desired phone number. The ultimate in hands-free operation, you can simply utter a name or number and the phone automatically makes the call.

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Voip Phone Guide

VoIP – or Voice over Internet Protocol – is a phone that operates via the internet and not via the conventional telephone socket.

As with the internet you subscribe to a provider. You normally need to install their software onto your PC but with some models you can just connect them to the PC via a USB cable and start dialling.

What are the advantages?

Mainly price. If you call someone who’s on the same provider as you are (e.g. Skype™) your calls are free – from anywhere in the world. Receiving or making calls from/to other networks will incur a charge but these are very small.

Are there any disadvantages?

You normally need to have the PC switched on, so if there’s a problem with your PC, or with your broadband connection, you may not be able to use it. It’s also not recommended to use one for an emergency call as calls are not traceable. It’s a good idea to have a mobile or normal landline as back up.

Can I keep my old number?

Usually. You may, however, be able to have a number based anywhere in the world. For example, if you work abroad you could give your number a UK dialling code, so your British-based friends would avoid making international calls – and vice versa.

Can I use it anywhere?

Yes. As it’s connected to your PC, simply take it with you anywhere in the world and it will still work.

What do the handsets look like?

Basic models look and behave the same way as conventional handsets, with LCD screen, name and number directories. There are hands-free and cordless models also available.

What’s the quality of the call like?

You and the person at the other end of the line shouldn’t hear any difference however this dependent on the quality of the broadband connections at each end. The VoIP phone even rings like a normal phone.

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